FAQs – Payment & Shipping

We accept Visa, American Express, VisaMasterCard, Discover and PayPal. Also, we accept checks. You can also pay over time with Affirm

Many companies prefer to pay by check or purchase order. No problem. Just give us a call at 800-515-0324 and we’ll email you a detailed invoice. You can either get set up in our system and we can bill you.Or, you can process your check and send it to us. We will ship out your cooler the day we receive your check.

No problem. Give us a call at 800-515-0324 to place an order, or with any other purchasing questions.

Yes – “back in the day”, internet based sales didn’t require the collection of sales tax. But, many States now require it. So, we update our sales tax collection as States require. It’s based on your Shipping address.

The cooler comes in a 48′ x 15′ x 15′ inch box and weighs 42 pounds It’s expensive to ship. To keep things simple, we charge a flat rate of $29 per cooler for UPS Ground (unless we are having a free-shipping sale).

We normally ship your cooler 1-2 days after you place your order. You should expect 3 – 6 business days for delivery once your item is shipped. Please note that, in some instances, each cooler will require that two boxes be shipped. One will come from the West Coast and will contain the cooler. The other box will come from the East Coast and will contain your purification system, the installation kit and other ancillary products that you purchased. So, please understand that, most likely, the two boxes will arrive on different days.